NessNode VPS products are digital services. No physical product is shipped to the customer.

After a successful order and any required payment verification, the purchased VPS service is provisioned electronically and the relevant service information is delivered through digital communication channels.

NessNode uses a digital provisioning process designed to provide customers with the information required to access and manage their purchased VPS.

Depending on the VPS product purchased, the digital service information may include the following:

• VPS service confirmation
• Server IP address or network information
• Operating system information
• Administrative access instructions
• Selected VPS resource configuration
• Basic connection or management guidance

Order confirmations, service information and important delivery communications may be sent to the email address provided during checkout.

Customers should use an accurate and accessible email address and check their inbox, spam folder, junk folder and other email filtering systems after placing an order.

• Use a valid customer email address
• Check spam and junk folders
• Keep account information up to date
• Do not share VPS credentials publicly

VPS access information is provided digitally. Depending on the selected operating system, customers may connect using supported administrative methods such as SSH or Remote Desktop Protocol.

Customers are responsible for protecting their VPS credentials, private keys, passwords and other access information after delivery.

VPS provisioning is normally handled electronically, but delivery may occasionally take longer than expected due to payment verification, provisioning capacity, technical maintenance, security review or other operational factors.

If a completed order has not received the expected service information, customers should contact NessNode support so the order can be reviewed.

Once VPS access has been delivered, customers are responsible for managing the server and maintaining the security of their own environment.

• Keep the operating system updated
• Protect administrative credentials
• Install and maintain required software
• Configure applications responsibly
• Monitor resource usage and server activity
• Use the VPS in accordance with our policies

Customer responsibilities are further described in the NessNode Terms of Service and applicable Acceptable Use Policy.

NessNode may wait for payment confirmation or payment review to be completed before provisioning a VPS. Third-party payment providers may review transactions or delay completion as part of their risk and security processes. PayPal's current user agreement describes payment reviews and circumstances in which transactions may be held or reversed.

Customers must use a payment method they are authorized to use. Fraudulent, unauthorized or deceptive transactions are prohibited and may result in order cancellation, service restriction or other action consistent with our Terms of Service and applicable payment-provider requirements.

If you have completed an order but have not received the expected VPS service information, contact NessNode support with your order number and customer email address.