We collect information that is reasonably necessary to operate our website, process orders, deliver VPS services, provide customer support and maintain service security.

• Name and billing information
• Email address and contact details
• Order and transaction information
• Account and service information
• IP address and technical information
• Website usage and cookie information

Personal information may be used to provide VPS hosting services, manage customer accounts, process orders, send service-related communications and respond to support requests.

• Process and manage VPS orders
• Deliver service and account information
• Provide customer support
• Prevent fraud and unauthorized activity
• Maintain website and service security
• Meet legal and regulatory obligations

When you place an order, we may process information required to identify the customer, fulfill the order, provide billing records and communicate about the purchased VPS service.

Payments may be processed through third-party payment providers such as PayPal. Payment providers may collect and process payment information according to their own privacy policies, terms and applicable requirements.

We do not disclose personal information indiscriminately. Information may be shared with service providers, payment processors, hosting infrastructure providers or other parties when reasonably necessary to operate our services, process transactions, maintain security or comply with legal obligations.

Third-party providers may process information under their own privacy policies and terms. Payment-related processing may also be subject to the privacy practices and legal requirements of the applicable payment provider.

NessNode may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and improve the customer experience.

Some cookies may be provided by third-party services used on our website. Your browser may allow you to manage or disable certain cookies, although some website functions may not operate as intended when cookies are disabled.

We use reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

Customers are also responsible for protecting their account credentials, VPS credentials, private keys and other access information. Do not share sensitive credentials through support requests unless specifically required through an appropriate secure process.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud and meeting applicable legal or accounting requirements.

When information is no longer required and there is no legal or legitimate business reason to retain it, we may delete or securely dispose of it.

Depending on your country or region and applicable privacy laws, you may have rights relating to your personal information, including rights to request access, correction, deletion or information about how your data is processed.

Privacy requests should be submitted with enough information for us to understand and verify the request. Certain information may need to be retained where required or permitted by law.

Our services are intended for customers who are legally permitted to use online services and enter into applicable service agreements. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that personal information has been submitted by a child in circumstances where it should not have been collected, please contact us so the matter can be reviewed.

If you have a privacy question, want to request information about your personal data or need clarification about how NessNode handles information, please contact our support team.