Refund Policy

Refund Policy

Clear Refund Terms.
Simple VPS Protection.

NessNode VPS Store provides a clear refund process for eligible VPS orders. Please review the conditions below before purchasing or requesting a refund.

01

72-Hour Money-Back Guarantee

NessNode offers a 72-hour money-back guarantee on the customer's first eligible VPS service, measured from the time the VPS service is provisioned and made available to the customer.

The guarantee is intended to give new customers a reasonable opportunity to evaluate the purchased VPS configuration and determine whether it meets their intended requirements.

The 72-hour guarantee applies once per customer. Refund eligibility is subject to the conditions and exclusions described in this policy.
02

Refund Eligibility

A refund request may be eligible when all applicable conditions below are satisfied:

  • Request submitted within 72 hours of VPS provisioning
  • Applies to the customer's first eligible VPS service
  • Account remains in good standing
  • No violation of our Terms of Service or Acceptable Use Policy
  • No fraudulent or unauthorized payment activity
  • Request submitted through an official NessNode support channel
03

When Refunds Are Not Available

Refunds are generally not available in the following circumstances:

  • Requests submitted after the 72-hour eligibility period
  • Previously refunded or repeat VPS services
  • Renewals or additional billing periods
  • Upgrades, additional resources or add-on services
  • Services suspended for policy or acceptable-use violations
  • Customer-side configuration or software issues
  • Misuse, abuse or prohibited activity involving the VPS
  • Fraudulent, unauthorized or disputed payment activity
Service performance issues caused by customer-installed software, configurations, applications or other customer-controlled settings are not automatically grounds for a refund.
04

How to Request a Refund

To request a refund, contact NessNode support with the information needed to identify the order and VPS service.

01
Contact Support Submit your refund request through the official NessNode contact channel.
02
Provide Order Details Include your order number, customer email and the VPS service involved.
03
Request Review We review the request against the eligibility requirements of this policy.
04
Refund Processing If approved, the refund is initiated through the applicable payment method.
05

Refund Processing

Approved refunds are processed after the request has been reviewed and confirmed as eligible.

The time required for the funds to appear in the customer's account may depend on the payment provider, financial institution and payment method used for the original transaction.

NessNode cannot control processing times imposed by banks, card issuers or third-party payment providers after a refund has been initiated.
06

Refunds to the Original Payment Method

Where technically and operationally available, approved refunds are returned through the original payment method used for the transaction.

For PayPal transactions, the availability and destination of a refund may be governed by PayPal's applicable agreements and payment-processing rules. PayPal states that refunded purchases are generally returned through the applicable original payment method.

Currency conversion, exchange-rate differences or payment-provider processing rules may affect the final amount received by the customer.

07

Payment & Refund Abuse

Refund requests must be made honestly and in accordance with this policy. Fraudulent transactions, unauthorized payment methods, false claims, payment manipulation, repeated refund attempts or attempts to obtain services without valid payment are prohibited.

NessNode may review relevant order, service and payment information when assessing a refund request or suspected payment abuse, subject to applicable laws and our Privacy Policy.

This policy does not limit any rights or protections that may apply under applicable law or the terms of the payment provider used for the transaction.
08

Need Help With a Refund?

If you believe your order qualifies for a refund or you need clarification about this policy, contact NessNode support with your order information.

Request Refund Support Email Support
NessNode VPS Store — This Refund Policy should be read together with our Terms of Service, Privacy Policy and Acceptable Use Policy. Payment transactions are also subject to the applicable rules and agreements of the payment provider used for the purchase.